http://hdl.handle.net/10451/3942 2013-05-21T15:41:11Z 2013-05-21T15:41:11Z Henriques, Susana, 1974- http://hdl.handle.net/10451/3946 2011-08-31T09:19:03Z 2010-06-16T00:00:00Z

Title: Fulfilling the needs of our users in the Lisbon Faculty of Medicine Library Authors: Henriques, Susana, 1974- Abstract: This work aims to reassert the value of libraries and librarians in a time where value is given essentially to technological factors that in the last few years brought major changes to our work environment. Description: EAHIL Conference. 14-18 June, 2010. Portugal. Estoril

2010-06-16T00:00:00Z Clamote, Emília Calado, 1952- Henriques, Susana, 1974- http://hdl.handle.net/10451/3943 2011-08-31T09:19:32Z 2011-07-06T00:00:00Z

Title: Measure and plan to improve communication: Balanced Scorecard implementation study in the Faculty of Medicine Library, University of Lisbon, Portugal Authors: Clamote, Emília Calado, 1952-; Henriques, Susana, 1974- Abstract: This poster aims to share the experience of Balanced Scorecard implementation study in the Lisbon Faculty of Medicine Library. Balanced Scorecard help Libraries and Librarians to deal with this challenge of implementing and communicate their strategies as a conceptual framework for translating its mission and objectives into a set of performance indicators distributed among their four balanced perspectives of strategic priorities. Description: EAHIL Workshop. 5-8 July, 2011. Istanbul, Turkey

2011-07-06T00:00:00Z