http://hdl.handle.net/10451/3942 2013-06-20T12:06:39Z http://hdl.handle.net/10451/3946 Title: Fulfilling the needs of our users in the Lisbon Faculty of Medicine Library Authors: Henriques, Susana, 1974- Abstract: This work aims to reassert the value of libraries and librarians in a time where value is given essentially to technological factors that in the last few years brought major changes to our work environment. Description: EAHIL Conference. 14-18 June, 2010. Portugal. Estoril 2010-06-16T00:00:00Z http://hdl.handle.net/10451/3943 Title: Measure and plan to improve communication: Balanced Scorecard implementation study in the Faculty of Medicine Library, University of Lisbon, Portugal Authors: Clamote, Emília Calado, 1952-; Henriques, Susana, 1974- Abstract: This poster aims to share the experience of Balanced Scorecard implementation study in the Lisbon Faculty of Medicine Library. Balanced Scorecard help Libraries and Librarians to deal with this challenge of implementing and communicate their strategies as a conceptual framework for translating its mission and objectives into a set of performance indicators distributed among their four balanced perspectives of strategic priorities. Description: EAHIL Workshop. 5-8 July, 2011. Istanbul, Turkey 2011-07-06T00:00:00Z