Utilize este identificador para referenciar este registo: http://hdl.handle.net/10451/21181
Título: Patient satisfaction with pharmacy services
translation and validation of the Pharmacy Services Questionnaire for Brazil
Autor: Correr, Cassyano Januario
Pontarolo, Roberto
Melchiors, Ana Carolina
de Paula e Souza, Rodrigo Augusto
Rossignoli, Paula
Fernandez-Llimos, Fernando
Palavras-chave: Public, Environmental & Occupational Health
Data: 2009
Citação: CADERNOS DE SAUDE PUBLICA. - Vol. 25, n. 1 (JAN 2009), p. 87-96
Resumo: The aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95% CI 3.4-3.8]). After factor analysis, "pleasant exposure" and "treatment management" included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQ-Brazil shows adequate reliability and validity for use in the country.
URI: http://hdl.handle.net/10451/21181
ISSN: 0102-311X
Aparece nas colecções:FF - Produção Científica 2000-2009

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