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Please use this identifier to cite or link to this item: http://hdl.handle.net/10451/3921

Título: Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil
Outros títulos: Patient satisfaction with pharmacy services: translation and validation of the Pharmacy Services Questionnaire for Brazil
Autor: Correr, Cassyano Januário
Pontarolo, Roberto
Melchiors, Ana Carolina
Souza, Rodrigo Augusto de Paula e
Rossignoli, Paula
Fernández-Llimós, Fernando
Palavras-chave: Pharmaceutical Services
Consumer Satisfaction
Questionnaires
Issue Date: 2009
Editora: Escola Nacional de Saúde Pública, Fundação Oswaldo Cruz
Citação: Correr, Cassyano Januário; Pontarolo, Roberto; Melchiors, Ana Carolina; Souza, Rodrigo Augusto de Paula e; Rossignoli, Paula; Fernández-Llimós, Fernando. Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil, Cadernos de Saúde Pública, 25, 1, 87-96, 2009.
Resumo: The aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95%CI 3.4-3.8]). After factor analysis, “pleasant exposure” and “treatment management” included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p < 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQBrazil shows adequate reliability and validity for use in the country.
Arbitragem científica: yes
URI: http://hdl.handle.net/10451/3921
ISSN: 0102-311X
Versão do Editor: http://www.scielo.br/pdf/csp/v25n1/09.pdf
Appears in Collections:FF-DSF - Artigos em Revistas Internacionais

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